Conduit

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Conduit provides AI chat, voice, and internal operations agents for hotels and hospitality teams. It automates guest messaging, call handling, PMS updates, work dispatch, and multilingual service workflows across the tools operators already use.

Added on August 6, 2026

Product Information

What is Conduit?

Conduit is an AI agent platform for hospitality brands, hotels, and short-term rental operators. Its guest-facing chat agents reply across email, WhatsApp, online travel agencies, and social channels, while voice agents answer calls. Internal agents work across PMS and operations tools to dispatch tasks, update calendars, and close the loop. The product targets hospitality teams that need faster guest responses and less manual coordination across many systems.

How to use Conduit?

Connect Conduit to the hotel, property, or hospitality systems that hold guest and operations data.
Configure chat, voice, and internal agents for the channels and languages the team supports.
Route guest messages, calls, OTA conversations, and social inquiries through the agents.
Let internal agents update PMS records, calendars, and work orders where appropriate.
Monitor conversations, handoffs, and agent steps through Conduit's observability tools.

Core Features

Guest chat agents - Reply across email, WhatsApp, OTAs, and social channels.
Voice agents - Answer guest calls so teams can cover more conversations around the clock.
PMS workflow actions - Operate inside property-management and hospitality systems.
Task dispatching - Coordinate housekeeping, maintenance, and internal follow-up work.
Multilingual support - Handles guest communication across more than 140 languages.
Agent observability - Gives teams visibility into each automated step and handoff.
Enterprise readiness - Supports hospitality operators with SOC 2 Type II positioning and large-brand use cases.

Use Cases